Jefferson Community College – A.S. degree in Engineering Science
Mr. Palmer serves as Director of Operations at IEM, bringing in over three decades of experience in operations management, quality systems, and project execution. With a strong foundation in Lean Manufacturing, risk assessment, and certifications, Mr. Palmer ensures seamless integration of quality and efficiency across all operational functions.
Over the years, Mr. Palmer has led some of IEM’s most significant projects, including the procurement, production, testing, and installation phases of Sound Transit’s U835 and N835 projects. He oversees all aspects of production, quality control, quality assurance, testing, service, and facility operations.
His hands-on project management experience includes close coordination with customers, ensuring strict adherence to contract specifications, and managing detailed documentation such as root cause analysis, FMEA, and MTBF. Mr. Palmer's comprehensive knowledge of audits and certification processes has been instrumental in maintaining IEM’s high standards of excellence.